Case Studies
COMMON SCENARIO — BUSY ADMISSIONS PERIOD
How can a school manage admissions enquiries during a busy period?
A school is approaching a particularly busy point in the admissions cycle. Enquiry levels are increasing, visits and interviews are filling the diary, and the permanent team needs to concentrate on speaking with prospective families and progressing active applicants.
I join the team for a defined period, working within the school’s existing systems and processes. I take responsibility for managing new enquiries through the CRM, shared inbox, and phone lines, ensuring families receive a timely response and that each enquiry is recorded and directed appropriately.
This gives the permanent admissions team more time to focus on visits, interviews and applicant conversion, while the school continues to provide a responsive and professional experience for every prospective family.
EXAMPLE ARRANGEMENT
Two days per week for six weeks · Remote, on-site or a combination of both.
01 — EXTRA CAPACITY
Keep the admissions office moving when demand spikes.
During a busy enrolment period, I can take on the practical tasks that keep prospective families informed: managing inboxes and phones, preparing visit logistics, supporting online assessments and being an extra pair of hands at events.
Outcome: your team keeps its focus while families receive a timely, thoughtful response.
02 — CRM / OPENAPPLY
Make a new system feel manageable, not overwhelming.
Whether you are preparing for a CRM or OpenApply change, or want to get more value from the setup you already have, I can help define the project, organise priorities, tidy processes and keep the right people aligned.
Outcome: a clearer system, a more confident team and fewer avoidable workarounds.
03 — PROJECTS AND PLANNING
Turn the summer list into a workable plan.
From reviewing communications and admissions journeys to preparing for the year ahead, I can help structure those important jobs that never quite reach the top of the daily list—creating a practical plan, clear ownership and steady progress.
Outcome: less last-minute scrambling and a stronger start to the next cycle.
04 — A NEW PAIR OF EYES
See the admissions experience from a fresh perspective.
A short, focused review can uncover small but meaningful improvements across the family journey—from the first enquiry and tour booking to follow-up communication, team handovers and the details that shape how a school feels.
Outcome: practical recommendations your team can put into action straight away.
05 — INTERIM STAFFING SUPPORT
Continuity for the moments when you need it most.
Peak season, maternity cover, a staff absence or an interim leadership gap can all place pressure on a small admissions team. I can provide flexible, experienced support that fits the moment and protects continuity for families and colleagues.
Outcome: experienced cover that helps your admissions operation remain calm, personal and dependable.
A common scenario
How can a school manage admissions enquiries during a busy period?
The situation
A school went live with Openapply 2 years ago and based their forms off the paper forms at the time.
The forms worked well on paper but the parent has to navigate irrelevant questions and it takes a long time to fill in.
How I help
Review the current forms and create field mappings
Cross department coordination of required fields
Prepare conditional question workflow
Update forms
Test forms
What this enables
The permanent admissions team has more time to focus on visits, interviews and applicant conversion, while prospective families continue to receive a responsive and professional experience.
01
Extra Capacity
Manage the phones
Enquiry management
Applicant communication
Data checking and document follow up
Entrance Assessment Invigilation
CRM and OpenApply project support.
Planning support for priority projects.
A fresh review of your admissions journey.
COMMON SCENARIO — BUSY ADMISSIONS PERIOD
How can a school manage admissions enquiries during a busy period?
A school is approaching a particularly busy point in the admissions cycle. Enquiry levels are increasing, visits and interviews are filling the diary, and the permanent team needs to concentrate on speaking with prospective families and progressing active applicants.
I join the team for a defined period, working within the school’s existing systems and processes. I take responsibility for managing new enquiries through the CRM, shared inbox, and phone lines, ensuring families receive a timely response and that each enquiry is recorded and directed appropriately.
This gives the permanent admissions team more time to focus on visits, interviews and applicant conversion, while the school continues to provide a responsive and professional experience for every prospective family.
EXAMPLE ARRANGEMENT
Two days per week for six weeks · Remote, on-site or a combination of both.
01 — EXTRA CAPACITY
Keep the admissions office moving when demand spikes.
During a busy enrolment period, I can take on the practical tasks that keep prospective families informed: managing inboxes and phones, preparing visit logistics, supporting online assessments and being an extra pair of hands at events.
Outcome: your team keeps its focus while families receive a timely, thoughtful response.
02 — CRM / OPENAPPLY
Make a new system feel manageable, not overwhelming.
Whether you are preparing for a CRM or OpenApply change, or want to get more value from the setup you already have, I can help define the project, organise priorities, tidy processes and keep the right people aligned.
Outcome: a clearer system, a more confident team and fewer avoidable workarounds.
03 — PROJECTS AND PLANNING
Turn the summer list into a workable plan.
From reviewing communications and admissions journeys to preparing for the year ahead, I can help structure those important jobs that never quite reach the top of the daily list—creating a practical plan, clear ownership and steady progress.
Outcome: less last-minute scrambling and a stronger start to the next cycle.
04 — A NEW PAIR OF EYES
See the admissions experience from a fresh perspective.
A short, focused review can uncover small but meaningful improvements across the family journey—from the first enquiry and tour booking to follow-up communication, team handovers and the details that shape how a school feels.
Outcome: practical recommendations your team can put into action straight away.
05 — INTERIM STAFFING SUPPORT
Continuity for the moments when you need it most.
Peak season, maternity cover, a staff absence or an interim leadership gap can all place pressure on a small admissions team. I can provide flexible, experienced support that fits the moment and protects continuity for families and colleagues.